These terms govern your use of the Shemoon website, assessment, and reports. By using the assessment or purchasing a report, you agree to them.
1. Who we are
Shemoon is a brand identity assessment and coaching service, operating as a registered business name of a sole trader based in Ireland.
Contact: hello@getshemoon.com — we aim to respond to all enquiries within 48 hours.
2. What Shemoon is, and what it is not
Shemoon is a proprietary brand identity framework consisting of eight archetypes, an assessment, and written reports. It is designed to help you understand and articulate how you lead and communicate professionally.
Shemoon results are provided for educational and entertainment purposes only. The assessment is not a clinical, psychological, or diagnostic instrument. It is not validated for clinical use, recruitment screening, or any decision affecting a person's employment, and it must not be used for those purposes. Results should never be treated as a substitute for professional psychological, medical, or mental health advice, diagnosis, or treatment.
Results describe a consistent tendency, not a fixed trait, a ceiling, or a prediction of future performance.
Shemoon is intended for users aged 18 and over. By using the assessment or purchasing a report, you confirm that you meet this requirement.
3. What we offer
- Free snapshot — your archetype and a short summary, at no cost
- Individual report — a full written report delivered as a PDF
- Individual report with debrief — the report plus a live one-to-one session
- Team reading — a team-level report and facilitated debrief, priced individually
- Facilitator licensing — certification and licensing for coaches, governed by a separate licence agreement
Current prices are shown on our website and may change. The price shown at the time of your purchase is the price that applies.
4. Payment
Payments are processed by Stripe. We do not receive or store your card details. Your purchase is complete when payment is confirmed.
5. Your right to cancel, and refunds
Reports delivered immediately
Under EU consumer law you normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, that right does not apply where you have expressly asked us to begin delivery straight away and acknowledged that you lose the right of withdrawal by doing so. We ask for that consent at checkout. If you give it and your report is delivered, the purchase is final.
If you do not give that consent, you keep the 14-day right of withdrawal and your report will be delivered after that period ends, or once you confirm you would like it sooner.
Debrief sessions and other services
Where your purchase includes a live session, you may cancel that session within 14 days of purchase, unless it has already taken place. If you asked us to start before the 14 days elapsed, we may charge a proportionate amount for what has already been delivered.
Sessions may be rescheduled with at least 24 hours' notice. Sessions missed without notice are treated as delivered.
If something goes wrong
If your report fails to arrive, arrives incomplete, or is materially not what was described, contact us and we will re-issue it or refund you in full. This is in addition to your statutory rights, which nothing in these terms limits.
Our goodwill policy
Separately from the above, and entirely at our discretion: if a report genuinely does not land for you, email us within 14 days of purchase and tell us why. We would rather resolve it than have you feel short-changed. This is a goodwill commitment we offer voluntarily, not a contractual obligation, and it does not affect or limit your statutory rights in any way.
Team readings and licensing
Team engagements and facilitator licences are agreed individually and are governed by the terms of that specific agreement. Where the buyer is a business rather than a consumer, consumer withdrawal rights do not apply.
6. Delivery
Reports are normally delivered by email within a few minutes of purchase. If yours has not arrived within 24 hours, check your spam folder and then contact us.
7. Intellectual property
The Shemoon framework, the eight archetypes, the assessment, the report templates, and all associated content and branding are our intellectual property and are protected by copyright and trade mark rights.
When you buy a report, you receive a personal, non-transferable right to use your own report for your own purposes. You may share it with a coach, mentor, or employer if you choose.
You may not resell it, republish it publicly, reproduce the framework or archetype content in your own materials, or use it to build a competing assessment. Delivering Shemoon readings commercially to others requires a facilitator licence.
8. Acceptable use
Please do not attempt to disrupt or gain unauthorised access to the service, submit another person's data without their permission, or use the assessment for recruitment screening or any employment decision.
9. Your data
How we handle personal data is set out in our Privacy Policy. In team engagements, individual results belong to the individual and are not disclosed to an employer without that person's explicit consent.
10. Liability
Shemoon is provided for educational and developmental purposes. Decisions you make in response to a report are your own, and we are not liable for outcomes arising from them.
To the extent permitted by law, our total liability in connection with these terms is limited to the amount you paid us in the twelve months before the claim arose.
Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights as a consumer are unaffected.
11. Changes to these terms
We may update these terms. The version in force at the time of your purchase is the one that applies to it. Material changes will be reflected in the date at the top of this page.
12. Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction. If you are a consumer resident elsewhere in the EU, you keep the protection of the mandatory consumer laws of your own country.
You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.